Terms and
Policies

LanguageHunter provides online Arabic lessons for non-native speakers.

Lessons may include Arabic vocabulary, pronunciation, conversation, listening, reading, writing, sentence building, Qur'an recitation correction, and other Arabic learning needs depending on the student's level, goals, and selected service.

Lessons are normally provided through Zoom, Google Meet, or another suitable online meeting platform.

Lesson duration depends on the lesson or package purchased. Some offers, such as a discounted first lesson, may have a different duration from regular lessons.

Students are responsible for choosing a suitable lesson time through the booking method provided by LanguageHunter.

Available lesson times may be displayed according to the student's local time zone. Students should check the date, time, and time zone carefully before confirming a booking.

Once a lesson is booked, that time is reserved specifically for the student.

Students should ensure before the lesson that they have a suitable internet connection, a working microphone and device, and access to the meeting link.

Students may reschedule a lesson without losing the lesson credit when the request is made at least 24 hours before the scheduled lesson time, subject to available lesson times.

A student may also cancel a scheduled time at least 24 hours in advance without losing the lesson credit. The lesson credit will remain available for future booking within the validity period of the lesson or package.

Cancelling a scheduled lesson does not automatically create a right to a cash refund. Refunds are governed separately by the Refund Policy below.

Requests made less than 24 hours before the scheduled lesson are considered late changes. The lesson may be treated as used.

If an unexpected or serious situation occurs, the student is encouraged to contact LanguageHunter as soon as possible. We will review the circumstances and may offer rescheduling when reasonably possible.

Late rescheduling is an exception and cannot be guaranteed.

The teacher will normally wait for the student for up to 15 minutes after the scheduled start time.

If the student joins late, the delayed time is considered part of the original lesson time, and the lesson is officially scheduled to end at its original ending time.

Whenever the teacher's schedule allows, the teacher may choose to extend the lesson as a courtesy so that the student can receive more or all of the originally planned lesson time. However, an extension cannot be guaranteed.

If the student has not joined or contacted LanguageHunter within 15 minutes, the lesson may be treated as a no-show.

If a student does not attend a scheduled lesson and does not provide appropriate notice, the lesson will normally be considered used and will not automatically qualify for a refund or free rescheduling.

We understand that emergencies can happen. If the absence resulted from a serious or exceptional situation, the student may contact LanguageHunter and the circumstances will be reviewed individually.

LanguageHunter may offer exceptional rescheduling where appropriate, but this is not guaranteed.

If a lesson cannot be provided, or a significant part of the lesson is lost, because of a technical problem for which LanguageHunter or the teacher is responsible, the student may choose between:

• Rescheduling the affected lesson at no additional cost.
• Receiving a refund for the affected lesson.

Where appropriate, LanguageHunter may also add complimentary LanguageHunter Points to the student's account as a goodwill apology for the inconvenience.

If the technical problem occurs on the student's side, such as an internet failure, device problem, microphone problem, or inability to access the meeting, the reserved lesson time will normally be considered used.

Students are encouraged to contact LanguageHunter if a serious technical problem occurs. Depending on the circumstances and scheduling availability, we may be able to offer exceptional accommodation or rescheduling.

Such accommodation is not guaranteed.

If LanguageHunter or the teacher needs to cancel a lesson, the student will not lose the lesson.

The student may choose between:

• Rescheduling the affected lesson.
• Requesting a refund for the affected lesson.

If a delay or technical issue caused by LanguageHunter significantly prevents the lesson from being delivered as planned, the same options will apply.

When appropriate, LanguageHunter may also award complimentary LanguageHunter Points as a goodwill gesture.

Payment must be completed before a lesson or lesson package is confirmed.

Available payment methods may include card payment, PayPal, or other supported payment methods displayed on the website.

LanguageHunter does not store full payment card details. Payments are processed through third-party payment providers.

Banks, card issuers, PayPal, payment processors, or currency-conversion providers may apply their own fees or exchange rates.

Except for offers specifically identified as non-refundable, a refund may be requested within 48 hours of payment, provided that:

• No lesson included in that purchase has already taken place.
• The refund request is submitted at least 24 hours before the next scheduled lesson connected to that purchase.

After 48 hours from payment, purchases are generally no longer eligible for a standard cash refund.

This does not mean that unused lessons are automatically lost. Unused lesson credits remain available for booking and rescheduling until the applicable lesson or package validity period expires.

Refund requests submitted outside the standard refund period may still be reviewed in serious or exceptional circumstances.

Any exception is considered individually and is not guaranteed.

When a student requests and qualifies for a refund under the standard refund policy, any payment-processing, transaction, or currency-conversion fees that are non-refundable to LanguageHunter may be deducted from the refunded amount.

If a refund is required because LanguageHunter cancelled or was unable to provide the service, LanguageHunter will bear the applicable processing cost and the student will receive the full refundable amount for the affected service.

Approved refunds may take several business days to appear depending on the payment provider, bank, or card issuer.

Lesson packages provide students with lesson credits that can be booked during the package validity period.

Students are responsible for scheduling and using their lesson credits before the package expires.

Package validity periods:

• 1-4 lessons: 3 months from purchase.
• 5-8 lessons: 4 months from purchase.
• 9-16 lessons: 6 months from purchase.
• 17-24 lessons: 9 months from purchase.
• 25-36 lessons: 12 months from purchase.

If a serious situation prevents a student from using the package within its validity period, the student may contact LanguageHunter before expiration to request an extension.

Extensions may be granted depending on the circumstances but are not guaranteed.

Unused lessons that remain after the applicable validity period may expire.

Lesson packages are intended for the student who purchased or received them and cannot normally be transferred to another person without approval from LanguageHunter.

Once the standard 48-hour refund period has ended, partially used lesson packages are generally non-refundable.

Unused lessons remain available to the student until the package expires.

In serious or exceptional circumstances, LanguageHunter may approve a partial refund for unused lessons.

Where an exceptional partial refund is approved, lessons already used may be recalculated at the regular individual lesson price rather than the discounted package rate. The value of those lessons, together with any applicable non-refundable processing fees, may then be deducted from the original payment before determining the refundable balance.

Approval of an exceptional partial refund is not guaranteed.

The discounted first lesson is designed to allow a new student to experience the LanguageHunter learning approach, discuss learning goals, and begin learning Arabic at a reduced introductory price.

The discounted first lesson is available only once per student.

Because it is a special introductory offer, the discounted first lesson is non-refundable and is not covered by the standard 48-hour refund period.

However, it may be rescheduled without losing the lesson when the request is made at least 24 hours before the scheduled lesson, subject to available times.

If LanguageHunter cancels the lesson or is unable to provide it, the student may choose between a full refund and rescheduling.

LanguageHunter may reward students with LanguageHunter Points as part of its student rewards and goodwill program.

Points may be awarded for reasons such as:

• Consistent learning and attendance.
• Reaching learning milestones.
• Participation in selected activities or promotions.
• Long-term engagement with LanguageHunter.
• Special rewards offered by LanguageHunter.
• A goodwill gesture when LanguageHunter causes an inconvenience.

LanguageHunter Points are promotional rewards. They are not money, do not represent a cash balance, and cannot be withdrawn or exchanged for cash.

Points may be accumulated and redeemed for eligible LanguageHunter rewards, including selected free lessons, once the required points balance for that reward has been reached.

The number of points required for each reward and the rewards currently available may be shown separately by LanguageHunter and may change as the rewards program develops.

Points cannot be added to the value of a cash refund.

Points are personal to the student's account and may not normally be transferred or sold.

Unless otherwise stated, points remain available while the student's LanguageHunter account remains active. An account that has had no paid lesson or package activity for 12 consecutive months may have unused points expire.

LanguageHunter may correct points that were added in error or remove points obtained through misuse of the rewards program.

LanguageHunter aims to provide clear, practical, structured, and helpful Arabic lessons.

Learning progress varies from one student to another and depends on factors such as attendance, practice, review, motivation, lesson frequency, previous knowledge, and individual learning pace.

LanguageHunter therefore cannot guarantee a specific language level or learning result within a specific period of time.

Students under 18 must have permission from a parent or legal guardian before booking lessons or making payments.

Where appropriate, payment or booking may need to be completed or authorized by the parent or guardian.

LanguageHunter may also request communication with the parent or guardian when reasonably necessary, particularly for younger students.

Lessons are not recorded by LanguageHunter unless recording has been agreed in advance where required.

Students may not record, publish, distribute, livestream, or publicly share a lesson without permission.

Where a student is under 18, any recording arrangement may also require permission from a parent or legal guardian.

Worksheets, lesson notes, exercises, videos, images, interactive activities, games, examples, downloads, and other learning materials provided by LanguageHunter are intended for the student's personal educational use.

Students may not sell, republish, upload, publicly distribute, or commercially reuse LanguageHunter materials without written permission.

Where access to learning materials is provided through an individual account, password, private link, or student-only page, students should not share that access with other people unless LanguageHunter gives permission.

Students are expected to communicate and participate respectfully.

LanguageHunter does not accept harassment, threats, abusive language, discrimination, sexual or otherwise inappropriate behavior, deliberate disruption, or misuse of lessons or learning platforms.

LanguageHunter may end a lesson, refuse future bookings, restrict access, or terminate services in serious or repeated cases.

Any treatment of unused paid lesson credits following termination will depend on the circumstances and applicable law.

LanguageHunter may collect information reasonably necessary to provide its services, including:

• Name.
• Email address.
• Booking details.
• Learning goals.
• Arabic level.
• Payment confirmation information.
• Lesson-related information.
• Communications sent to LanguageHunter.

This information may be used to:

• Provide and personalize lessons.
• Manage bookings and lesson credits.
• Process and verify payments.
• Communicate with students.
• Provide customer support.
• Maintain appropriate administrative records.
• Improve the learning experience and LanguageHunter services.

LanguageHunter does not sell students' personal information.

Full payment card details are handled by payment providers rather than stored directly by LanguageHunter.

Student information may be shared with service providers only when reasonably necessary to provide services such as payment processing, booking, video meetings, email delivery, website hosting, or customer communication.

Students may contact LanguageHunter to request access to, correction of, or deletion of personal information, subject to applicable legal, security, payment, and record-keeping requirements.

LanguageHunter may use third-party services for booking, payment processing, email, video meetings, website hosting, analytics, or other operational purposes.

These providers may have their own terms and privacy policies.

Some technical interruptions, payment delays, or service outages may occur outside LanguageHunter's direct control.

However, if an external service used by LanguageHunter prevents an already scheduled lesson from being provided properly, LanguageHunter will work with the student to provide an appropriate solution under the cancellation and technical-problem policies above.

All original LanguageHunter content, including lesson materials, worksheets, exercises, interactive activities, games, written explanations, audio materials, videos, images, designs, and other educational resources created by LanguageHunter, is owned by LanguageHunter unless otherwise stated.

LanguageHunter materials may not be copied, reproduced, sold, republished, distributed, uploaded, shared publicly, or commercially reused without written permission.

Students may use the materials provided to them for their own personal learning purposes.

Nothing in this policy restricts students from using the language skills, knowledge, or learning they gain through LanguageHunter in their personal, academic, or professional life.

LanguageHunter recognizes that unusual situations cannot always be covered by a written policy.

Students facing serious illness, emergencies, significant family circumstances, or other exceptional situations are encouraged to contact LanguageHunter as soon as reasonably possible.

LanguageHunter may provide additional flexibility, extensions, rescheduling, credits, refunds, or other accommodations depending on the individual circumstances.

Such exceptions are offered at LanguageHunter's discretion and do not create a general entitlement or guarantee for other situations.

LanguageHunter may update these Terms and Policies when necessary.

Material changes will be published on the website.

Where reasonably possible, changes affecting purchased lesson packages will not reduce rights already granted under the terms that applied when the package was purchased.

New purchases and future use of LanguageHunter services will be governed by the version of the policies applicable at that time.

Nothing in these policies is intended to remove any mandatory consumer right that applies under applicable law.